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JDR Emergency Services:
Our response time on mission critical issues is based on “Just-in-Time” action. If you are down - we respond. Reducing computer downtime and increasing productivity is our goal. However, we recognize that things do go wrong. When that happens, JDR will be there to get you back to work. Hardware failure is often hard to predict. JDR can quickly get your components replaced and your system working again. In cases of hard drive failure, we can recover data on the drive in most cases and ghost information from the bad drive to the new drive so the system is returned to normal operation without costly reinstallation of software. In some instances, password lockout occurs on a server or workstation. This is usually caused by an employee leaving without surrendering passwords for the system, someone forgetting the password or the password being changed by mistake. If this happens, JDR can recover the password without having to reinstall software or reformat the system. Another issue that Emergency Services can quickly remedy is network failure. In complicated networks, it is common to come upon switch/router/hub trouble, wiring failure, network adapter card(s) failure, firewall issues or VPN failure. JDR’s emergency technicians are skilled in troubleshooting and repairing all issues so that your productivity is not affected by the technology.
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